Rental FAQ

How do I become a rental member? 
When renting from us for the first time, you will need to fill in our Sign-up form. We also need some forms of identification. You can find the full details and the rental agreement sign up HERE.

How do I make a booking?
Call or email us and we will check availability for your requested dates.

Is the equipment insured? 
All our equipment rentals are insured at no extra cost. There is a $1000 excess. Our insurance does not cover water damage or un-attended loss (e.g Stolen from your car while you are not with the gear).

Do you charge a bond fee?
For NZ passport/permanent residency holders, no bond is required. If you hold an overseas passport, you will need to provide additional information (such as Visa) as well as a security deposit/bond.

How long is a rental Day?
Pick up is from 3pm the day before your booking and return before 10am the day after your booking. 
For example: if you book for Wednesday 
Pick up after 3pm on the Tuesday 
Return before 10am on the Thursday
(Rentals over the weekend are charged as a one day rate when picked up after 3pm on the Friday.)

Do you do after hours pick ups/drop offs?
Unfortunately not.

Can I have my item couriered?
Yes. If you are outside of Auckland we will require at least 3 days notice and full payment must be made before your rental start date. This is to ensure that your rental equipment can be delivered in time for your shoot. Same day service within Auckland may also be possible.

I don’t live in Auckland can I still rent? 
If you live outside of Auckland and are unable to visit our store: You will be required to have the requested identifications sighted and signed by a Justice of the Peace.

Why do you need my passport?
As a part of our rental and insurance agreements, we need a passport for full cover. The copy of your passport stays with us and is not provided to our insurance company unless absolutely necessary.

Do I need to show my ID every time I come in?
No, we only take a copy of your ID's the first time you come in. However, if you move, we will need to update your proof of address.

If I rent something, what’s included?
Unless stated otherwise all our equipment will come with what is necessary to get you started. For example, a camera will come with at least one battery, a memory card, and a carry case.

How do you operate during lockdown levels?
Level 4: our store is closed and we are working from home so emails will still be monitored. If you already have equipment out on a rental, please hold on to it until we move down levels. Please, do not return gear via courier as no one will be there to receive it.
Level 3: we can operate contactless. Although the store is closed to walk-ins, you can collect/return contactless or we can courier equipment to you. Please ensure you have your mask on correctly.
Level 2: we can operate with courier services, in store pickups, and walk-ins with a maximum of 3 customers in store. Please ensure you are wearing your mask correctly. We do ask that if you see 3 people in store already, wait outside or call us on 09 948 4558.
Level 1: we operate unrestricted. However, if you are feeling unwell, consider calling or emailing us instead.

Can I buy the rental gear?
With new gear being released all the time, we often need to sell previous models. However, we do tend to hold onto our most popular equipment. We are happy to answer further questions in store.

What are your opening hours?
Monday - Friday: 8am - 5:30pm. Saturday: 8:30am - 2pm. Sunday: 5pm - 8:30pm. Closed Public Holidays.

Can you show me how to use the gear? Yes, we can show you the basics and for in-depth instruction on usage, please find our reasonably priced inductions HERE. Please contact us to organise a time slot.

When does my rental need to be returned? 
All rental equipment must be returned by 10am. Additional charges apply for late returns.